You realise just how dependent you are on something when it gets taken away: I, like many others, was denied access to Google Analytics (GA) yesterday. All we got was a cryptic splash screen with the text:
An Error Has Been Detected
Please try again. Thank you for your patience.
I don’t have a huge amount of patience, I admit, particularly when it’s ‘Client Report Tuesday’ but try again I did. And again. And again. Cue frantic emails to Google.
The GA login problem was a system error. According to @googleanalytics there was an issue that prevented a ‘subset of users’ from logging in to Google Analytics but this should now be resolved.
Note the use of the word ‘should’. If you had (have?) the login problem, the good news is that none of your data has been hurt in the making of this glitch. The bad news is that some of your accounts may be ‘missing’, at least in my case and a couple of others I’ve heard of. After a bit of digging around it seems that the Google Analytics glitch has removed my access to the missing accounts…
The Google Analytics login error is not new and pops up from time to time. So what can you do if you’ve been affected by it?
- Notify Google using this form
- Look for updates on the Google Analytics help forum where there is a thread running on this issue
- If you’re on Twitter, follow and @googleanalytics asking for an update.
- If you’re an AdWords Advertiser and have an Account Manager, ask them to escalate it to a GA specialist.
I’m lucky enough to have option 4 to fall back on but, as of writing, I’m still seperated from my accounts.
Have you experienced this issue?